How do I make a purchase?
To make a purchase, browse the Desired Sense™ to see what’s new or alternatively you can click on the category, the brand or enter the information into the search box.
When you find something you like, click the ‘Add To Cart’ button after selecting the color and/or size where applicable.
If at any stage you change your mind, you can delete the item from your cart by entering into the cart and click on the ‘remove’ button.
Once you’re ready, follow through to the checkout process.
Do I need to have an account to buy?
No, an account is not required but we highly encourage you to register as a member with us as as you will be able to enjoy the following benefits:
- Save your addresses and payment method for faster checkout
- Check your order status
- Review past purchases
- Track returns and exchanges
- Be updated on your favorite brands and special promotions
What do I do if I forget my password?
If you have forgotten your password, you can use our Password Recovery feature to retrieve it or alternatively, you can contact us at firstname.lastname@example.org and we will be happy to assist you.
How do I know which brands and styles are excluded from a sale or promotion?
Certain brands and/or styles are excluded from sales, discounts and promotional coupon codes. Each of the brands are signified on the brand page and each excluded style is noted on each product detail page. All prints are excluded from discounts or promotions.
Do discounted items apply to my cart total for other sale promotions?
Discounts and sales are not stackable. Already discounted items and sale items do not apply to the cart total for other promotions. For example, if a sale is going for “Spend $150 USD get 10% Off Entire Order,” a purchase of an already discounted item with a markdown price of $175 USD will not receive an additional 10% off.
Orders and Shipping
Can I make changes to my order?
Once an order has been placed and confirmed, it will not be possible to change or cancel your order.
How will my order be shipped?
For local and international orders, items will be sent using standard Hong Kong Post delivery services unless an express service is requested. Please note that orders will be sent through the most suitable carrier according to the size, weight and destination.
Where does the Desired Sense™ ship to?
We ship to most countries around the globe as we vow to provide you with the best service. For further information, please contact us at email@example.com.
Do you ship to PO Box addresses?
Yes. Please check that your PO Box rental agreement includes signed-for/registered items. Due to the signed-for nature of deliveries, we recommend that your items be sent to a work or home address in order to avoid any delays in receiving your items.
How much will it cost and how long will it take to arrive?
For further information, please visit our Delivery & Shipping page.
How do I track my order?
Once the order has been shipped, you will receive an email with a tracking number and information on the carrier. To check the status of the shipment, please visit Packagetrackr and enter the tracking number.
Otherwise, you can also use the specific carrier’s website:
Will I be charged tax/customs duties on my order?
When purchasing from the Desired Sense™, the prices displayed are tax-free. That means that the customer may be liable to pay for duties and taxes upon receipt of the item(s).
Please be advised that customs charges and/or import duties are determined by the customs office of the regarding destination and where applicable, may be levied once the parcel arrives at the destination country.
Payment of these charges and taxes is the responsibility on the recipient and will not be covered by the Desired Sense™. For further details of charges, please contact your local customs office.
Returns and Exchanges
How do I return an item?
If you find any problems with your item(s), please contact us within 14 days of receipt for an exchange or credit. In general, we will only accept items in their original condition with their tags and packaging intact. We do not offer returns/exchanges on homeware, houseware, decorations, headwear, jewelry, intimate apparel, swimwear, books and magazines. For a full list of our return policy, please click here.
To return an item, please contact us at firstname.lastname@example.org.
When you contact us, please include details of the order and the reason for your return.
What happens if the item(s) I’ve received are faulty/incorrect/damaged?
We are deeply sorry for the inconvenience. At the Desired Sense™, we vow to ensure our customers a high quality retail experience. If you find a problem with your order, please contact us at email@example.com. Please include details about the order and the nature of the problem and we will do our best to resolve the issue as soon as possible.
What do I do if an item is missing from my order?
Sometimes we may send out items in separate shipments. Please check your order status to see if any of your items are arriving separately.
If something is still missing, please contact us at firstname.lastname@example.org.
Do I have to pay shipping for my return items?
In the case of faulty/incorrect/damaged items, the Desired Sense™ will cover for the return shipping charges however if a return is made for other reasons, the customer is responsible for the return shipping cost.
How can I check the status on my returns or exchanges?
Log into your account to view information on your returns and exchanges.
How long will it take for my return to be processed?
It will take up to 21 days for us to process a returns request. If it has been more than 30 days, please contact us with the details of your return request.
What payment methods do you accept?
At present, invoicing will be processed through Stripe’s payment service, allowing us to accept most major credit cards from around the world. We do not accept personal checks, money orders or direct bank transfers. Please note that items will not be shipped until the transaction has been cleared. (We are no longer providing Paypal Payment Gateway as one of.)
Sales & Promotions
For all sales and promotions, certain restrictions apply. Certain brands, styles and items will be excluded from markdowns and free shipping promotions from time-to-time. Promotion and discount codes are non-transferable and cannot be used in conjunction with other codes and offers.
Gift cards are non-transferable and cannot be cancelled, returned or refunded.
Desired Sense™ will not be held responsible for delivering your gift card to an incorrect or non-existing email address. It is your responsibility to enter the correct email address of the recipient.
Desired Sense™ will not be held responsible for Gift Cards that are lost, stolen, destroyed or used without permission.
Promotion and discount codes cannot be applied when purchasing Gift Cards.
For all other enquiries, our customer service representatives will be available through the following means:
By e-mail: email@example.com
Desired Sense™ endeavors to assist all customer’s needs and enquiries as quickly as possible however please allow up to 12 hours for an email response.
Working Hours: Monday to Friday 10:00am to 6:00pm (Hong Kong time).