Shipping
Desired Sense™ offers worldwide shipping by partnering with premium carriers (so have your signature at the ready when the postman arrives!) Oh, and any first time orders must be shipped to the billing address of your credit card so that we can make sure there’s no funny business going on.

Side note: We do not ship on the weekend or bank holidays; therefore your order will be processed the next working day.

Delivery

Orders shipping will be coming to a postbox near you via DHL express post within 3-5 days.

Standard Delivery Costs:

Orders over $500: $10

Orders under $500: $17

Shipping times can vary, but we will always work hard to get your parcel to you ASAP. Deliveries will be made from Monday to Friday between 9:00am – 5:00pm.

International Delivery

The international deliveries have a little further to travel, so it’s only natural to expect a few extra days to receive your new things (usually delivering within 3-7 working days). Deliveries will be made between Monday to Friday between 9:00am – 5:00pm, but once again please be mindful of delays via customs clearance.

Please see delivery costs below. If you can’t find your country, please contact customer care for more information on delivery costs.

United States

DHL Express (2-4days)

Orders over $500: $10

Orders under $500: $17

Australia

DHL Express (2-4days)

Orders over $500: $10

Orders under $500: $17

Hong Kong

S.F Express Express (2-4days)

Orders over $500: $10

Orders under $500: $17

Canada

DHL Express (2-4days)

Orders over $500: $10

Orders under $500: $17

China

DHL Express (2-4days)

Orders over ¥1500: $10

Orders under ¥1500: $17

Singapore

DHL Express (2-4days)

Orders over $500: $10

Orders under $500: $17

Repbulic of Korea

DHL Express (2-4days)

Orders over KRW250,000: $10

Orders under KRW250,000: $17

Available Country list

Australia
Austria
Belgium
Bulgaria
Canada
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
India
Ireland
Israel
Italy
Japan
Korea, Republic of
Kuwait
Latvia
Lithuania
Luxembourg
Mal
Malta
Mexico
Netherlands
Norway
New Zealand
Portugal
Puerto Rico
Qatar
Romania
Saudi Arabia
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan (ROC)
Thailand
United Arab Emirates
United Kingdom
United States of America

For all other customers, the available country is not included in the list. Pleae contact our customer service and we will be really glad to help you on it.

Processing Time
We will always aim to dispatch your order within 48 hours pending product availability and credit verification, we make it our business to ensure a timely delivery of your order!

Please bear in mind that time frames are an estimation and can sometimes take a little longer during sale periods when we’re run off our favourite Louboutins!

Track My Order
We know there’s nothing worse than watching the clock waiting for your package to arrive, so Desired Sense™ will always provide you with the necessary tracking information to watch your package like a hawk whether it’s travelling by land or sea (and of course we will always insure your package right up until arrival, naturally). Track your order;

Log In to ‘My Account’
Go to ‘Order & Returns’
Click on the ‘View Order’ of the purchase you would like to track
Click on the tracking link that appears below each item

Shipping Restrictions
Due to international trading agreements, Desired Sense™ must play by the rules and adhere to specific shipping agreements. If your package is delivering to Turkey, our Customer Care team will contact you directly prior to dispatch to obtain the required ID as per Turkish regulation. Furthermore, shipments to the Republic of Korea will be sent with a commercial invoice including relevant FTA declarations.

Please find all other restrictions listed below;

Russia

Delivery takes between 3-4 days.
Your order will not be taxed unless your monthly import allowance exceeds the €1000 price point and/or weight limit of 31kg.
If your order exceeds the above import allowance, tax to be paid is 30% of the exceeding amount.
For the registration and correct handling procedures, you will be required to submit a copy of your passport (and any other additional paperwork as per their request).

Import Taxes & Duties

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Desired Sense™. For further details of charges, please contact your local customs office.

In some occasions packages may be delayed due to custom clearance.

As a customer you will be responsible for import duties/taxes incurred in the destination country.

There may be a chance that you will have to pay import duties when you come to pick up your order (or even at a later date, depending on the customs authority). Please note that we don’t have visibilty of customs costs.

We know this can be a tad confusing, so feel free to ask us any questions here.